At HomeZeno, we take your privacy seriously. This Privacy Policy explains what information we collect when you use homezeno.co.uk, how we use it, who we share it with, and the choices and rights available to you. By using our platform, you agree to the practices described below.
Contents
Information We Collect
We collect information you provide directly to us, as well as some information automatically when you use our platform.
Information You Provide
- Your name, email address, and phone number when requesting a quote or creating an account
- Your property address or general location, to match you with local tradespeople
- Project details, such as the type of work you need done
- Information submitted by tradespeople during registration, including qualifications, insurance details, and references
- Any messages, reviews, or feedback you submit through the platform
Information Collected Automatically
- Device information, such as browser type and operating system
- IP address and approximate location
- Pages visited, time spent on the site, and referring pages
- Cookies and similar tracking technologies (see Cookies & Tracking Technologies section)
How We Use Your Information
We use the information we collect to:
- Match homeowners with suitable, vetted tradespeople
- Facilitate quotes, bookings, and communication between users and tradespeople
- Verify tradesperson credentials, insurance, and identity as part of our vetting process
- Improve our platform, guides, and overall user experience
- Send service updates, quote confirmations, or respond to inquiries
- Detect, prevent, and address fraud, abuse, or technical issues
- Comply with legal obligations under UK law
How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- With tradespeople: when you request a quote, relevant project and contact details are shared with matched professionals so they can respond to your request.
- With service providers: we work with trusted third parties for hosting, payment processing, analytics, and customer support, who are bound to protect your data.
- For legal reasons: if required by law, court order, or to protect the rights, safety, or property of HomeZeno, our users, or the public.
- Business transfers: in the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
Cookies & Tracking Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, understand how our site is used, and improve our services. You can control or disable cookies through your browser settings, though some features of the site may not function properly if cookies are disabled.
Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to securely delete or anonymize it.
Your Rights
If you are based in the United Kingdom, you have rights under UK GDPR and the Data Protection Act 2018, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details in the Contact Us section below.
Third-Party Links
Our platform may contain links to third-party websites, including tradesperson websites or social media pages. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.
Children's Privacy
HomeZeno is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page along with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please get in touch:
Privacy & Data Requests
Support.Homezeno@gmail.comWe aim to respond to all privacy-related inquiries within 30 days, in line with UK data protection requirements.
Have Questions About Your Data?
We're happy to explain how your information is used, or help with any request regarding your privacy.
Contact Us