Thank you for visiting HomeZeno. Whether you're looking for guidance on a home improvement project, want to report an issue with a listing, or are interested in partnering with us, our team is ready to help.

How to Reach Us

You can reach the HomeZeno team using the email addresses below. We aim to keep things simple โ€” no call centres, no automated queues, just a direct line to the right person.

General Inquiries & Support

For:

  • General questions about our platform
  • Help finding or comparing tradespeople
  • Website support or technical issues
  • Feedback, suggestions, or corrections
Partnerships & Tradesperson Sign-ups

For:

  • Tradespeople wanting to join HomeZeno
  • Business collaborations
  • Advertising opportunities
  • Media & partnership inquiries
24 hrs
Typical response time
UK-wide
Coverage & support
7 days
Team availability

Response Time

Our team aims to respond to all inquiries within 24 hours. We review messages every day of the week and try to get back to you as quickly as we can.

Our Location

HomeZeno operates as an online platform connecting homeowners with vetted tradespeople across the United Kingdom. As we work primarily online, we don't currently offer an in-person office visit option โ€” email remains the quickest way to reach us.

Important Note

HomeZeno provides a platform to find and compare tradespeople along with general home improvement guidance. We are not a construction or contracting company ourselves, and we don't provide on-the-day emergency trade callouts. If you have an urgent safety issue such as a gas leak, electrical fault, or major water leak, please contact a licensed emergency tradesperson or the relevant emergency service directly.

Note: Response times may vary during busy periods. For urgent, safety-related issues, please do not wait for an email reply โ€” contact a qualified emergency tradesperson or the relevant emergency service straight away.

We're Here to Help

Your feedback helps us improve HomeZeno and keep connecting homeowners with tradespeople they can trust. Whether you have a question, a suggestion, or a partnership idea, feel free to reach out โ€” we look forward to hearing from you.

Still Have a Question?

Drop us an email and our team will get back to you within 24 hours.

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